Absolutely. ProStockTennis.com uses SSL encryption and PCI-compliant payment gateways to ensure that all personal and payment information is 100% secure and protected.
Your data is never stored on our servers, and we do not share your information with any third parties.

You will be charged immediately upon placing your order. Once your payment is confirmed, we’ll begin processing and preparing your gear for shipment.

At this time, we can only accept one form of payment per order. However, you can combine a ProStockTennis gift card with a credit card or PayPal to cover any remaining balance.

There are a few reasons your payment might not go through:
- Incorrect billing details or card info
- Insufficient funds or credit limit
- Card issuer blocked the transaction (common with international orders)

If your payment fails, double-check your details and try again. If issues persist, we recommend contacting your bank or card provider.

You can choose to pay in your local currency using the currency selector in the footer, or on desktop, in the top menu bar.

If your currency isn’t available, payment in that currency won’t be possible. In that case, please select one of the supported options to complete your purchase.

Note: Your final amount may differ slightly due to exchange rates or international fees from your bank.

Customs duties, import taxes, and fees are not included in the shipping cost and may be charged by your country’s customs office upon delivery. These charges are the customer’s responsibility. We recommend checking with your local customs office for details before ordering.

Yes! We offer free standard shipping on all orders over €400.
For orders below €400, shipping fees are calculated at checkout based on your delivery address.

We offer a variety of reliable shipping options to ensure your gear gets to you fast and safe:
- Standard Shipping (PostNL)
- Expedited Shipping (UPS / DPD / DHL)
- International Shipping (PostNL Worldwide)
The prices and ETA are based on secured shipping with PostNL (except for Italy). If you require a quote from an express courier (DHL, DPD and UPS) please do not hesitate to contact us via e-mail at info@prostocktennis.com.

Delivery time depends on your location and the shipping method you choose. Take a look at the estimates over here.

Orders are typically processed and shipped within 1 business day (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

No account? No problem.
You can checkout as a guest without creating an account.
However, creating an account allows you to:
- Track your order history
- Save your shipping details
- Get faster checkout next time

We start processing your order immediately, so we can’t guarantee changes or cancellations.

You’ll receive a confirmation email with your order number and details shortly after placing your order.
Didn’t get it? Check your spam folder or contact us to confirm.

For the fastest and most secure service, we recommend placing your order directly on our website.
However, if you’re having trouble, feel free to contact our support team and we’ll guide you through the process.

If a customer places an incorrect order, we do not offer cash refunds. However, in such cases, we may issue a refund in store credit, depending on the situation.

If there is an error made by Team PST (such as shipping the wrong item), we will take full responsibility. You can return the racket, and we will cover all related costs, including return shipping. A full refund will be issued once the item is received in its original condition.

If the return is due to a mistake made by Team PST, we will cover all shipping costs. In other cases, such as a customer error, return shipping is not covered and refunds are only issued in store credit, if approved.